FAQ
This may differ depending on the product you are ordering whether it is an adult bear or a child's clothing keepsake, all the specific details you will need will be contained within the description of the item you are ordering however generally, for memory bears, we recommend using between 6-8 baby grows per bear (3-6 months size or larger) 8-10 grows/vests for newborn size. We can create an adult bear from one item of clothing or if you would like a more varied pattern then you can send between 2 to 6 items. Please feel free to make notes with the clothes when you send them about which ones are most important to you.
You can send more if you wish, this could be for either a more varied pattern combination, if you specifically want all the items to be included in your memory keepsake or want a certain item of your clothing to be incorporated. You must specify your requirements or which items you want us to use first within your package when your clothing is sent to us. Any items that are completely unused will be returned to you with your completed order.
If you want to send more items that we recommend (6-8 items) please include a note when you send them to let us know which ones you want to be used first. If we are able to incorporate all of your items we will, but any items that are completely unused will be returned to you with your completed order. If you haven’t sent us enough fabric to create your keepsake, we will contact you and and ask you to send us a few more items.
What types of clothing can I send?
We can work with most types of fabric, all except for really thick items such as leather. All of our bears are lined with interfacing which stabilizes more stretchy fabrics and enables us to create a high quality finish on all of our bears and cushions.
The clothing items you send us should be in a good condition that is suitable for cutting out and re-stitching together. If an item is in a bad condition, too worn or unclean and we think may affect the quality of our final product, we will get in contact to discuss further. If you are in any doubt about the condition of an item you want to send us or have any other questions about them please email us at info@lilygracekeepsakes.co.uk to check.
Please take care when sending your clothing items please pack them securely ideally in a box or plastic, brown paper does tend to tear in the postal system therefore we don't recommend this type of packaging and please always send by recorded delivery to minimise the chance of loss or any damage. We will also let you know when we have received them, this will be to your email provided when you ordered via our website. If you don’t receive your confirmation email, please contact us to check we've received them.
Once your clothing items are received, your keepsake will be created with the greatest care, our current turnaround time is around 12-14 weeks (this may be a little sooner dependant on current demand) your keepsake is returned home by recorded delivery. If you need your keepsake item by a certain date, please pop a note in with your clothing items and we will do our best to accommodate your request. If you have any other questions, please do not hesitate to contact us at info@lilygracekeepsakes.co.uk
Your keepsake animal is for you and your child to admire and to treasure, however it is made from used clothing items, it cannot be CE tested and therefore it should not be treated as a toy. Some of our bears have moving joints and these are attached with a button and thread and therefore it needs to be treated very carefully. Your child may hold the keepsake to give it a gentle hug, but we advise that they be always supervised whilst doing so.